Support goes directly to the Recallr team, with the context you choose to share.
Tell us what you tried, what you expected, and what happened instead.
Start here
Email us from the address connected to your Recallr account when possible. We can help with the website, app, Recallr Buddy extension, connected services, and account access.
A sentence and a screenshot are often enough to begin. Please do not send passwords, payment card numbers, recovery codes, or other secrets.
What helps us help
When it is relevant, include:
- The email connected to your Recallr account.
- Whether you were using the website, iOS app, or Recallr Buddy.
- What you expected to happen and what happened instead.
- The browser, device, or page involved.
- A screenshot or short screen recording, with sensitive information hidden.
Common topics
Account & onboarding
Sign-in trouble, invite access, onboarding progress, or using the same Recallr account across devices.
Saving & recall
Help with captures, memories, summaries, the Brain Map, or answers that are missing useful context.
Recallr Buddy
Browser capture, agent actions, permissions, and workflows in Docs, Sheets, Slides, or other websites.
Plans & billing
Questions about Pro access, usage limits, purchases, renewals, cancellations, or account eligibility.
Account and privacy
We may ask you to verify your account before discussing private information or changing account details. Privacy requests, including access, correction, export, and deletion, can be started from the Privacy Center.